Privacy Policy

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Privacy Policy
Effective Date: 10/1/2025
Last Updated: 10/1/2025

1. Introduction
Lighthouse Home Maintenance (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request services, or interact with us by text message (SMS).
This policy applies to all information collected through our website, SMS messaging, forms, and any related services in the United States.

2. Information We Collect
We may collect:

• Personal information: name, phone number, email address, and service address when you request quotes or services.
• Communication data: text messages, emails, or calls between you and our company.
• Consent data: records of when and how you opted in to receive text messages.
• Website data: IP address, browser type, and device information through cookies or analytics tools.

3. How We Use Your Information
We use your information to:

• Provide requested home maintenance and power washing services.
• Communicate with you about quotes, appointments, or updates.
• Send service reminders or promotional messages via SMS (only if you’ve opted in).
• Maintain opt-in and opt-out records as required by U.S. carriers and The Campaign Registry.
• Improve our services, website, and communication processes.
• Comply with applicable U.S. laws and regulations.

4. SMS Communications and Consent

• By providing your mobile number and opting in, you consent to receive text messages from Lighthouse Home Maintenance.
• Message frequency may vary. Standard message and data rates may apply.
• To opt out, reply STOP at any time. You may also contact us directly to be removed from our SMS list.
• To receive help, reply HELP or contact us using the details below.
• We may send you transactional messages related to services you request even if you have opted out of marketing messages.
• We do not sell, rent, or share your mobile number or consent data with third parties for marketing purposes.

5. Information Sharing
We do not sell or share your personal information with unaffiliated third parties for their own marketing.
We may share your information only with:

• Service providers who perform business functions on our behalf (such as payment processing, scheduling, or SMS delivery) under confidentiality agreements.
• Law enforcement or regulators if required by law or to protect our rights or property.
• Business successors in the event of a merger, sale, or transfer of ownership.

6. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Opt-in and opt-out records are kept as long as needed to maintain compliance with carrier and TCR rules.

7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse.
While no system is completely secure, we take all appropriate steps to protect your personal information.

8. Your Choices
You can:

• Request a copy of the information we have about you.
• Request corrections to your information.
• Opt out of marketing communications at any time by replying STOP to a text or emailing us.
• Delete your information by contacting us directly, unless retention is required by law.

9. Cookies and Website Tracking
Our website may use cookies or analytics tools to understand traffic and improve functionality. You may disable cookies in your browser settings.

10. Children’s Privacy
Our website and services are intended for adults 18 and older. We do not knowingly collect information from minors.

11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Last Updated” date. Continued use of our website or SMS program after changes means you accept the updated policy.

12. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:
Lighthouse Home Maintenance
1200 Brickell Ave Suite 1950 PMB 70213

Miami, FL 33131
Phone: 561-223-9773
Email: Contact@LighthouseHomeMaintenance.com